Your Alaskan King Sleep mattress purchase includes a 120-night at-home sleep trial. If against all expectations, you don't love your mattress, you can return it for a full refund. Our logistics partner will pick up the mattress; you're only responsible for a $99 flat fee to cover labor and one-way transportation.
The trial begins the day your mattress arrives. Sleep on your Alaskan King Sleep mattress for at least 30 nights before making a decision—this gives you enough time to adjust to your new bed and fully experience its comfort and support benefits.
If you wish to return your mattress, please email us at support@alaskankingsleep.com. To qualify for a full refund, you must initiate the return process after the 30-night break-in period but before the 120-night trial expires.
Return Process
1. Submit Request: Please email us to request a return. Once your request is received, a member of our customer support team will reach out to walk you through the rest of the process.
2. Schedule Pick-Up: We'll set up the scheduled mattress pick-up with one of our third-party logistics partners. The $99 flat fee (deducted from your refund) covers the pick-up and transportation.
3. Day of Pick-Up: Our support team member will provide instructions on what to do on the scheduled pick-up day. Typically, you leave the mattress unboxed for pick-up, and the driver does the rest. Then, email us a scan or digital photo of the pick-up receipt.
4. Refund: Once we receive a copy of the pick-up receipt, we'll process your refund in full (minus the $99 flat fee). You will receive a Refund Notification via email.
Note: If your mattress order (three parcels) does not arrive together, your 120-night trial will begin on the delivery date of the last parcel to arrive.